Elena Ruiz
Chief Executive OfficerTwenty years in retail and commercial banking. Leads strategy, culture, and customer experience.
About Modern Bank
2008
Founded in Austin, Texas
Our story
A bank built around people, not paperwork
Modern Bank started in 2008 with a simple idea: banking should feel clear, fast, and human. We began as a small team of lenders and engineers who believed technology could remove friction without removing the relationship.
Today we serve 2.4 million personal and business customers across the country. We still answer the phone. We still explain the fine print. And we still measure success by how confident our customers feel about their money.
- Independent and customer focused
- FDIC insured deposits up to $250,000
- 24/7 human support by phone and chat
What drives us
Mission, vision, and values
Three commitments guide every product decision and every conversation with a customer.
To make banking clear, accessible, and genuinely useful
We build tools that simplify decisions and bankers who explain them. Every feature we ship has to pass a simple test: does this help a customer understand their money better and act with confidence?
That means no confusing fee tables, no buried terms, and no support queues that keep you waiting. It means giving you the same clear answer whether you call, chat, or walk into a branch.
A financial system where everyone can see what their money is doing
We believe clarity is a form of access. When people can see how their accounts, loans, and investments connect, they make better decisions for their families and their businesses.
Modern Bank exists to make that visibility normal. We want every customer to know what happens next, what it costs, and how to change it without needing a finance degree.
Four values we apply every day
- Clarity over jargon. If a customer needs a glossary to understand a product, we rewrite the product.
- Security without compromise. We invest in protection before we invest in promotion.
- Advice that puts you first. Our advisors are paid to help you decide, not to sell you a product.
- Technology with a human backup. Automation handles the routine so our bankers can handle the important.
Our history
Years of steady, deliberate growth
We have grown carefully, adding products only when we can support them with the same level of service.
2008
Founded in Austin, Texas
Modern Bank opens with a small team, a lending license, and a promise to explain every fee in plain language.
2012
Mobile banking app launched
Customers can deposit checks, transfer funds, and message their banker from a phone for the first time.
2015
Reached 500,000 customers
We expand into three new states and introduce high-yield savings with no monthly maintenance fee.
2018
Business banking suite introduced
Owners gain multi-user accounts, invoicing, and payroll integrations built into the same dashboard.
2021
Wealth management launched
Fiduciary advisors join the team to offer tax-aware portfolios and retirement income planning.
2024
Surpassed $18B in assets under management
Modern Bank crosses a major milestone while keeping average support wait times under 90 seconds.
2026
Named best online bank by FinTech Review
Recognized for transparent pricing, security, and the strength of our human support model.
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Customers nationwide
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Assets under management
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Platform uptime
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Average app store rating
Leadership
The people steering Modern Bank
A team with deep experience in banking, technology, and fiduciary advice.
Marcus Bell
Chief Financial OfficerOversees capital planning, treasury, and financial reporting with a focus on durable growth.
Priya Nair
Chief Technology OfficerBuilds the platform, security model, and data tools that power every Modern Bank product.
James McArthur
Head of WealthLeads fiduciary advice, portfolio strategy, and retirement planning for private clients.
Bank with people who explain the details
Whether you are buying a first home, growing a business, or planning retirement, our team is ready to help you choose the next step.